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Privacy Policy

Privacy Policy - Alice Studio

Last updated: 11/08/2025

1. General Information

Alice Studio (hereinafter “we”, “our” or “the company”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services.

Company details:

2. Information We Collect

2.1 Information you provide directly:

  • Contact details: Name, surname, email, phone
  • Business information: Company name, position, industry
  • Project data: Requirements, budget, timeline
  • Communication information: Messages, inquiries, feedback

2.2 Information collected automatically:

  • Browsing data: Pages visited, time spent, clicks
  • Technical information: IP address, browser type, operating system
  • Cookies and similar technologies: According to our Cookie Policy
  • Performance data: Loading speed, technical errors

2.3 Information from third parties:

  • Social networks: If you connect your social profiles
  • Analytics tools: Google Analytics, Facebook Pixel
  • CRM platforms: Zoho, business integrations

3. How We Use Your Information

3.1 Service provision:

  • Develop websites, mobile applications, and digital strategies
  • Provide technical support and maintenance
  • Manage projects and client communication
  • Process payments and billing

3.2 Communication:

  • Respond to inquiries and requests
  • Send project updates
  • Provide customer support
  • Send relevant information about our services

3.3 Marketing and service improvement:

  • Personalize content and offers
  • Conduct market analysis and trends research
  • Improve our services and user experience
  • Send newsletters and promotional communications (with consent)

3.4 Legal compliance:

  • Comply with legal and regulatory obligations
  • Protect our legal rights
  • Prevent fraud and illegal activities

4. Legal Basis for Processing

We process your personal information based on:

  • Consent: For direct marketing and non-essential cookies
  • Contract performance: To provide our services
  • Legitimate interest: To improve services and business analysis
  • Legal obligation: To comply with legal requirements

5. Information Sharing

5.1 We do not sell your personal information to third parties.

5.2 We share information with:

Services Providers:

  • Google Services: Analytics, Ads, Tag Manager
  • Zoho: CRM and marketing automation
  • Mailchimp: Email marketing management
  • Hosting platforms: To host developed websites

 

Social Networks:

  • Facebook/Meta: For social integration and advertising
  • LinkedIn: For professional networking
  • Instagram: For integrated content

 

Legal authorities:

  • When required by law or legal process
  • To protect our rights and legitimate interests
  • In case of official investigations

6. International Transfers

Some of our service providers may be located outside Colombia. We ensure that:

  • Transfers comply with data protection regulations
  • We implement adequate safeguards
  • Providers maintain equivalent security standards

7. Data Security

7.1 Technical measures:

  • SSL/TLS encryption in transmissions
  • Secure servers with firewalls
  • Two-factor authentication
  • Regular and secure backups

7.2 Organizational measures:

  • Need-based limited access
  • Regular staff training
  • Internal security policies
  • Periodic security audits

8. Data Retention

We retain your personal information for:

  • Active client data: During the business relationship
  • Project data: 5 years after project completion
  • Marketing data: Until consent is withdrawn
  • Legal data: According to applicable legal requirements

9. Your Rights

Under data protection regulations, you have the right to:

9.1 Access:

  • Know what personal information we have about you
  • Obtain a copy of your personal data

9.2 Rectification:

  • Correct inaccurate or incomplete information
  • Update your personal data

9.3 Erasure:

  • Request deletion of your personal data
  • “Right to be forgotten” when applicable

9.4 Restriction of processing:

  • Restrict how we process your information
  • Suspend processing in specific circumstances

9.5 Portability:

  • Receive your data in structured format
  • Transfer data to another service provider

9.6 Objection:

  • Object to processing for direct marketing
  • Refuse processing based on legitimate interest

9.7 Withdraw consent:

  • Withdraw consent at any time
  • Does not affect the lawfulness of previous processing

10. Minors

Our services are directed at businesses and professionals. We do not intentionally collect information from individuals under 18 years of age. If we detect information from minors, we will delete it immediately.

11. Policy Changes

We reserve the right to update this Privacy Policy. Important changes will be communicated through:

  • Prominent notification on the website
  • Email to registered users
  • Update of the “last updated” date

12. Contact and Rights Exercise

To exercise your rights or privacy inquiries:

Alice Studio

  • Email: [email protected]
  • Phone: +57 3013709857
  • Address: Calle 87 # 77c-95, Barranquilla, Colombia
  • Business hours: Monday to Friday, 8:00 AM – 6:00 PM (COT)

 

Response time: We will respond to your request within a maximum of 15 business days.

13. Supervisory Authority

If you believe that the processing of your personal data violates regulations, you may file a complaint with:

  • Superintendencia de Industria y Comercio (SIC) – Colombia

14. Applicable Regulations

This policy complies with:

  • Law 1581 of 2012 (Personal Data Protection – Colombia)
  • Decree 1377 of 2013 (Colombia)
  • GDPR (General Data Protection Regulation – EU)
  • CCPA (California Consumer Privacy Act – USA)
  • Applicable international regulations

 

 

This Privacy Policy should be read together with our Terms of Use and Cookie Policy.

Version: 1.0
Language: English
Jurisdiction: Colombia

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